Northern Suburbs Animal Emergency Centre 17 - 19 Plenty Road, Bundoora (03) 9467 2255
EMERGENCY CALL 24/7 (03) 9467 2255 EMERGENCY CALL 24/7 (03) 9467 2255
May COVID-19 Update

May COVID-19 Update

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As the pandemic and its devastation drag on we continue to follow all government regulations and guidance. Whilst we have been able to relax some of the restrictions and changes we introduced at the height of Melbourne’s second wave we have not been able to return to normal as yet.

We are still having to restrict numbers in our public areas and remind everyone of the continuing need to be constantly aware of physical distancing and hand hygiene. As recommended by the state government we have adopted electronic record keeping for contact tracing via QR codes and the Service Victoria app.

Due to the changes we have had to make to our work practices you may notice longer wait times in the clinics and on hold during telephone calls. At times you may have difficulty contacting us by phone and the Mill Park and St Helena clinics may be closed for periods with little notice.

Rest assured that we are doing our best to provide the service we wish to provide and which you expect but ask you to continue to be patient and courteous.

To reduce frustration we suggest:

  • Calling the Mill Park or St Helena clinics on the day of your appointment to confirm.
  • Waiting and calling again if you initially have trouble contacting any of our clinics by phone.
  • Planning ahead and organizing repeat prescriptions at least several days to a week in advance.

We continue to look forward to a return to our pre COVID lives. Keep safe and get vaccinated as soon as you can.

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